All cancellations are made in accordance with the cancellation terms of the rate booked.

Advance Purchase Rates are non refundable and non transferable and full pre-payment will be forfeited.

Best Flexible Rates may be cancelled up to 7 days prior to arrival without charge, after which a charge for the first night’s accommodation shall be payable.

Promotion and Partnership rates may only be cancelled in accordance with the specific terms applying to that rate which will be advised at the time of booking.

A cancellation number must be obtained to ensure that minimum charges are levied.

Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

• accept the changed arrangements as notified; or
• make alternative arrangements with Guisborough Hotels Limited; or
• cancel your reservation and receive a full refund of any monies which you have paid to Guisborough Hotels Limited in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any stay with us.